RAINETTE respects the trust you have placed in us by entrusting us with some of your personal information, and attaches the utmost importance to protecting it and keeping it confidential.

Below are the principles we follow when collecting, processing and storing your personal data, as well as the guarantees of your rights with regard to this data: 

Responsible for processing your data :

SAS RAINETTE is responsible for processing personal data collected on the rainette-shop.com website.

 

Data collected :

Data" is any personal information that is used to identify you as an individual and that you provide to the Data Processor in order to register on the site to create an account, receive information or place an online order.

 

Thus, the data we collect and process are :

• Contact details such as name, date of birth, gender, postal address, e-mail address and telephone number

This will enable you to identify yourself when you log on to our website. It will also enable us to deliver your purchases, which is an important part of our contractual commitment, and to keep you informed of any changes to the Rainette service.

• Your payment details

This concerns the payment method you have chosen as well as your bank details (don't worry, we don't store your security code).

We'll be able to process cash receipts and keep a record of all financial transactions.

• Information on items you have viewed

This corresponds to what you have purchased in the past and what you have been looking for. This allows us to process returns in accordance with our Terms and Conditions and provide customer service and support. It also allows us to analyze what you've bought, searched for or returned so we know what you like.

• Fraud prevention and detection

Detecting and preventing fraud is unfortunate, but an absolutely essential part of our service and contractual commitment to you. We are legally obliged to do so, and it's very important to us.

When you create your account on our site, you will be asked to create a password. This password is encrypted and known only to you. It is therefore impossible for us to have access to it. If you forget your password, a link to reset it will be sent to your contact e-mail address.

You are not required to provide us with this personal information, but you may not be able to purchase from the site and you are unlikely to receive an optimal customer experience.

Recipients of the data collected :  

Rainette will not sell your personal data to third parties. We may, however, transfer your data to our service providers and partners who enable us to provide and improve our services:

• Our logistics service providers, who will use the information required to ensure proper delivery of your order.
• Our technical service providers, such as Internet service providers and companies specializing in IT services
• Our payment service providers, so that we can collect your purchases and reimburse your returns.
• Our marketing service providers to send you our latest information and offers

As data controller Rainette ensures that all service providers, partners, subcontractors or data processing co-contractors comply with the RGPD and implement all technical and organizational measures to ensure the confidentiality and security of your data.

 

Retention of your data :

We keep your data for as long as you are a RAINETTE customer and for as long as we are obliged to do so in order to meet current legal requirements.

If you no longer wish to be a customer, you can contact our team and ask for your account to be closed. However, we have a legal obligation to retain some of your personal data even after you have asked us to delete it. We will only retain what we absolutely need and only to ensure that we can meet our legal or regulatory requirements, resolve disputes, prevent fraud and abuse or enforce our Terms and Conditions.

Your rights :

You have many rights concerning your personal data:

• The right to be informed about the use of your data
• The right to access your personal information held by us
• The right to request correction of inaccurate personal information
• The right to have your personal data deleted, as well as to stop their collection and processing in certain circumstances
• The right to stop receiving marketing messages
• The right to ask us to explain any computer system decision concerning you

If you wish to exercise your rights, file a complaint or simply ask questions, please contact us. For starters, we have 30 days to get back to you.

To the following e-mail address: rainette@rainette-shop.com