If you wish to cancel or modify your order, send an email with your order number via the contact form.
- If your order has not been processed by our logistician, we cancel it and proceed to refund.
- If your order has already been processed by our logistician, we send you a return slip to print, you send us the order and we proceed to the refund upon receipt and verification.
If the product does not suit you, send it back to us within 14 days after receiving your order.
The product is in its original packaging and in perfect condition, it will be refunded upon receipt.
1 / Send an email with your order number via the contact form.
2 / Simply print the slip sent by us and put your parcel in a post office.
3 / Your order will be refunded upon receipt and verification.
1 / Send a photo of the defective product by email via the contact form.
2 / Simply print the slip sent by us and put your parcel in a post office.
3 / Your order will be replaced from receipt and verification
Where are your groove products manufactured?
How to ensure respect for labor law and the well-being of workers who manufacture our products? How to find a viable economy while maximizing our environmental impact and offering an acceptable price to our customers?
These are our goals.
Take a tour on yourself and count the objects that surround you that do not come from China! It must be admitted, China knows how to produce. She has industry and know-how.
We manufacture technical products, Asia is unavoidable.
So, China, yes, but not any China, we have selected with the greatest care our supplier, our factories are certified BSCI * (Social Compliance Initiative in Business.)
- Regulation of work schedules (maximum 40h / week)
- An increase in overtime
- A fair wage
- Annual paid holidays
- Freedom of association and the right to collective bargaining
- Non-discrimination
- The prohibition of child labor
- Implementation of measures for the health and safety of employees
- Responsible waste management
With the exception of the laces, all of our products is conditioned in France, in an aid facility by the work (ESAT), an insertion and reintegration workshop of people with disabilities.
Our stickers are printed in France. The ink used for stickers complies with the CE- REACH Regulation standards.
The factories that manufacture our reflectors are only in China. We tested several products before selecting ours for its qualities: efficient, durable and recyclable.
The laces are manufactured and packaged in Poland, the fabric and the reflective band are both Oeko-Tex 100. They are recyclable.
All of our textile equipment are manufactured by the same producer, the factory is certified BSCI * and is located near Shanghai. The fabrics are Oeko-Tex 100 certified and are recyclable.
Delivery / return time COVID 19
We ensure a time for processing normal shipments for all your orders:
- Any order passed before 12h is treated the same day. The orders placed after 12h are processed within 24 hours.
• The orders placed on Friday after 12h are treated on the following Monday.
Depending on the selected carrier and the country and the health situation at "the moment t", the deadlines may vary. We advise you to inquire on the carrier's website of your choice:
Shipping
What are the delivery times?
Preparation time: We guarantee a delivery time for all your orders:
All orders placed before 12:30 are processed the same day. Orders placed after 12:30 are processed within 24 hours. Orders placed on Friday after 12:30 are processed the following Monday.
Delivery times :
Depending on the carrier chosen and the country, delivery times may change. We advise you to check the website of the carrier of your choice:
Colissimo ; DPD ; Service Express
• Allow 72 hours for green letter shipments.
• Allow 48 hours for delivery by recorded delivery.
• Allow 48 hours for delivery by Colissimo
What are the shipping costs?
FRANCE
Free delivery for orders of 49 euros or more
Delivery with tracking number, delivery without signature | Delivery time 48/72h.
Below 49 euros, a flat rate of 2.98 euros is applied
Standard delivery in green letter | Delay 48/72h.
EUROPE
Delivingo followed by no signature (DE,NL,BE,LU) 8,35 euros
Delivery with tracking number, delivery without signature | Delay 48/72h.
International priority letter 3.72 euros
Standard delivery in green letter | Delay 48/72h.
WORLD
Colissimo International 26,89 euros
Delivery with tracking number | Average delivery time of 5 working days
Do you deliver worldwide?
Yes, we deliver worldwide:
EUROPE
Delivingo followed by no signature (DE,NL,BE,LU) 8,35 euros
Delivery with tracking, delivery without signature | Delay 48/72h.
International priority letter 3,72 euros
Standard delivery in green letter | Delay 48/72h.
WORLD
Colissimo International 26,89 euros
Delivery with tracking | Average delivery time of 5 working days
My order
How can I cancel or change my order?
If you want to cancel or modify your order, send us an email with your order number via the contact/chat form.
If your order has not been processed by our logistician, we will cancel it and proceed with the refund.
If your order has already been processed by our logistician, we will send you a return slip to print out. you will only have to send the order back to us and we will proceed with the refund as soon as we receive and check it.
How can I return my order ?
If the product does not suit you, please send it back to us within 14 days of receiving your order.
The product is in its original packaging and in perfect condition, it will be refunded upon receipt.
How to proceed?
1/ Send an email with your order number via the contact form.
2/
Simply print out the slip sent by us and drop off your parcel at a post office.
3/ Your order will be reimbursed upon receipt and verification.
My product is damaged, how do I replace it?
1/ Send a picture of the damaged product by email via the contact form.
2/ Simply print the slip sent by us and drop off your parcel at a post office.
3/ Your order will be replaced as soon as it is received and checked
Can I put a pre-ordered product and an in-stock product in my shopping cart?
Yes you can, mais If you have items in your basket that are in stock and others that are on pre-order, your entire order will be delivered on the date the pre-order ends.
Social and ecological responsibility
Packaging in reinsertion workshops
Except for the laces, which are packaged in Poland. All of our products are packaged in France, in an ESAT, a workshop for the insertion of people with disabilities.
Which products are made in France?
Our improvement areas :
As soon as we produce, we cause pollution. However, today we can produce better to pollute less. Our process is not optimal but it has the merit of existing and progressing.
In 2022, we have removed plastic from our sticker packaging in order to limit the environmental impact of our packaging.
China or not China?
Look around you and count the things that don't come from China! Let's face it, China knows how to produce. It has the industry and the expertise.
We manufacture technical products, Asia is indispensable to us.
So, China, yes but not any China, we have selected our supplier with the greatest care, our factories are BSCI certified *( Corporate Social Compliance Initiative.)
*Business Social Compliance Initiative: a charter of ethics with immutable conditions.
Regulation of working hours (maximum 40 hours/week).
An extra pay for working overtime. A fair wage.
Annual paid holidays.
Freedom of association and the right to collective bargaining.
The ban on child labour.
The implementation of measures for the health and safety of employees.
Responsible waste management.
.Where are your Rainette products made?
Stickers
The stickers are printed in France. The ink used for the stickers complies with the EC-REACH regulation.
Badges
The badges are made in France. Part of the reflective fabric comes from France, the other part from Europe..
The véloches
The workshop that makes your veloche is located in the Ile-de-France, in the Seine Saint-Denis department. The raw material is Spanish.
Reflectors
The factories that manufacture our reflectors are only in China. We tested several products before selecting ours for its qualities: high performance, sustainability and recyclability.
Laces
The laces are manufactured and packaged in Poland, the fabric and the reflective tape are both Oeko-tex 100 certified and recyclable.
Raincoat-Apron-Sleeves
All our textile equipment is manufactured by the same producer, the factory is BSCI* certified and is located near Shanghai. The fabrics are Oeko-tex 100 certified and recyclable.
Packaging
Except the laces, all of our products are packaged in France, in an ESAT, a workshop for the insertion of people with disabilities.
