Copy of FAQ

If you wish to cancel or modify your order, send an email with your order number via the contact form.

  • If your order has not been processed by our logistician, we cancel it and proceed to refund.
  • If your order has already been processed by our logistician, we send you a return slip to print, you send us the order and we proceed to the refund upon receipt and verification.

If the product does not suit you, send it back to us within 14 days after receiving your order.

The product is in its original packaging and in perfect condition, it will be refunded upon receipt.

1 / Send an email with your order number via the contact form.

2 / Simply print the slip sent by us and put your parcel in a post office.

3 / Your order will be refunded upon receipt and verification.

1 / Send a photo of the defective product by email via the contact form.
2 / Simply print the slip sent by us and put your parcel in a post office.
3 / Your order will be replaced from receipt and verification

Where are your groove products manufactured?

How to ensure respect for labor law and the well-being of workers who manufacture our products? How to find a viable economy while maximizing our environmental impact and offering an acceptable price to our customers?

These are our goals.

Take a tour on yourself and count the objects that surround you that do not come from China! It must be admitted, China knows how to produce. She has industry and know-how.

We manufacture technical products, Asia is unavoidable.

So, China, yes, but not any China, we have selected with the greatest care our supplier, our factories are certified BSCI * (Social Compliance Initiative in Business.)

  • Regulation of work schedules (maximum 40h / week)
  • An increase in overtime
  • A fair wage
  • Annual paid holidays
  • Freedom of association and the right to collective bargaining
  • Non-discrimination
  • The prohibition of child labor
  • Implementation of measures for the health and safety of employees
  • Responsible waste management

With the exception of the laces, all of our products is conditioned in France, in an aid facility by the work (ESAT), an insertion and reintegration workshop of people with disabilities.

Our stickers are printed in France. The ink used for stickers complies with the CE- REACH Regulation standards.

The factories that manufacture our reflectors are only in China. We tested several products before selecting ours for its qualities: efficient, durable and recyclable.

The laces are manufactured and packaged in Poland, the fabric and the reflective band are both Oeko-Tex 100. They are recyclable.

All of our textile equipment are manufactured by the same producer, the factory is certified BSCI * and is located near Shanghai. The fabrics are Oeko-Tex 100 certified and are recyclable.

Delivery / return time COVID 19

We ensure a time for processing normal shipments for all your orders:

  • Any order passed before 12h is treated the same day. The orders placed after 12h are processed within 24 hours.
    • The orders placed on Friday after 12h are treated on the following Monday.

Depending on the selected carrier and the country and the health situation at "the moment t", the deadlines may vary. We advise you to inquire on the carrier's website of your choice:

Colissimo - DPD_ Relais Pickup - DPD - Express Service

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